Guest Policies, Payments & Cancellations
Beavers
Bend Lodging Reservations can be made on-line or by calling:
1-580-494-6639
or toll free 1-888-494-6639.
Hello,
I'm Janet Cress and I look forward to being your cabin host while
visiting our area. I would like to THANK YOU for considering our
cabins. We wish you every comfort during your stay and welcome you
back anytime.
We
hope the outline below answers all your questions. If not, please
e-mail or call. Our business office telephone lines are open daily
from 8am - 8pm. Thank You and we look forward to meeting all our
campers. Visit us at Janet's Treasure Chest, a unique gift shop in
Hochatown. Janet
RATES
& DATES: Rates are charged by the number of nights that you are staying in the
cabin, not by the days. All
cabins have a minimum "night" stay requirement of 2 nights.
There is a 3
or 4 night stay requirement on all major holidays and selected dates
throughout the year. Rates vary by season and there is a base rate
for all cabins and additional charges for additional guests. To view
all base rates,
One
(1) night rentals are considered and are not available more than 1
week in advance of arrival. 100% payment is due at the time of the
reservation. One-night rentals are considered only if it makes good
business sense to do so. We cannot accommodate one-night stays in
four-bedroom cabins - the cost to clean normally exceeds our
commission. Discounts are not available for One-night rentals Full
rack rates apply and include additional fees for outside cleaning
services.
ADDITIONAL
PER PERSON CHARGES: Each
cabin has a base rate for a set number of people and then $12.00 for
each additional person, per night. Children 3 and under are free.
We respectively ask that you give us accurate information about the
total number of people in your cabin.
PET
CHARGES: Some cabins allow pets and the charge is a non-refundable per pet,
per day fee. Please do not bring unauthorized pet(s) as there is
always evidence! Pet
fees range from $15 to $25 per day, per pet. If booking on-line,
please
let us know if you will be bringing more than 1 pet in the comment
section, we will adjust before sending you a confirmation.
YOU
MUST BE 21 TO RENT A CABIN: We reserve the right to refuse to rent a cabin to anyone under the
age 21, which is the legal drinking age in Oklahoma. (Select cabins
require 25 or older) A parent or guardian must be present with all
guests under the age of 21. Exceptions
are made for couples, ie, honeymoon, anniversary, etc.
DOWN
PAYMENTS: We accept MasterCard, Visa, American Express and Discover.
To secure your reservation, we will need a major credit card to apply
the down payment: A $50 down payment is required for each room night
reserved.
(For example: A cabin stay of 2 nights will require a $100 down
payment, a cabin stay of 3 nights will require a $150 down payment, 4
nights requires a $200 down payment, etc.). Down payments are applied
towards the balance.
CONFIRMATION: A Confirmation for your reservation will be emailed to the address
provided at the time of reservation. Please review the confirmation
for accuracy of dates and accommodations. Please notify Beavers Bend
Lodging of any discrepancies in the reservation immediately upon
receiving the confirmation. We
insist that you check your dates and the cabin assignment to insure
no mistakes were made. It's human to error; it's good practice to
double check! We will not compensate for error - your confirmation is
sent for you to check.
IF
YOU DO NOT RECEIVE YOUR CONFIRMATION: On-Line
reservation confirmation will be sent within 8 to 12 hours of making
your reservation.
When
making your reservation by calling us directly, a confirmation will
be sent immediately after the completion of the call.
If
you do not receive your confirmation, please return to the
website/contacts and send us a short note, as we cannot always
communicate through some servers. We consistently cannot communicate
with sbcglobal accounts.
If
we are not added to your address book, most confirmations fall into
your spam/junk mail folder. Cabins are "Self Check-In".
Approximately 5-10 days prior to arrival a 2nd confirmation will be
sent that includes your combination lock code to enter your cabin.
Please print your confirmation as it includes your driving directions
to your cabin. At anytime, if you need assistance, please call.
FINAL
PAYMENT:Fourteen
(14) days prior to arrival your credit card will be charged the full
balance due (minus the down payment). If you would like to split payments, please ask each person in your
group to call us to arrange payment, prior to the final payment. We
can only accept payment over $100.00 and a limit of three (3)
payments to one account - not including the down payment. In other words, if you have a group
of 10 adults, we can only accept 3 payments, your group will need to
buddy-up to make the 3 payments. We simply can't tie up the telephone
lines for 10 payments. (The person making the reservation + two
others = 3 payments)
Final
Payment Exception: High Luxury 4-bedroom cabins: Talako Lodge, Chulosa Lodge, It's a
Wonderful Life, Breckoma, Leaping Lizard, Broken Boot Lodge, Mountain
Dream Lodge. Thirty days (30) days prior to arrival your credit card
will be charged final payment.
CANCELLATIONS: If
for any reason you need to cancel your reservation the down payment
will not be refunded. To
avoid additional penalties, we require a 30-day
notice of cancellation.
Full rental payment will apply if reservations are cancelled during
the clause. If the cabin can be re-rented, we will refund you (less)
the down payment. Your down payment is non-refundable.
Only
the guest named on the reservation may cancel or make changes to a
reservation. We
request all cancellations in writing, via e-mail.
We will accept cancellations via phone call, but will again request a
follow-up e-mail.
All
cancellations will be issued a cancellation number for your file. We
regret that we cannot accept cancellations by voice mail. Your
reservation is not cancelled unless you receive a cancellation
number.
CHANGING
CABINS & CHANGING DATES: Subject
to a $35.00 fee. Changing cabins or changing dates cannot be honored
during the cancellation clause. (30-days) (Each of the cabins is individually owned) It is considered a
cancellation for one owners cabin and a booking for another owners
cabin. Cancellation policies will apply. This clause does not include
additions/subtractions of the number of guests. There will be no
additional fees charged for adding days to your existing reservation.
LOST
AND FOUND: Please keep in mind, that if you happen to leave something behind,
there will be a
minimum of a $25.00 charge to return the items to you.
CHECK-IN
TIME IS ANYTIME AFTER 3:00PM (or
later)
Cabins are Self Check-In. A confirmation will be sent to you with
driving directions to your cabin from beaversbendlodging@gmail.com.
If you do not receive the e-mail, please check your junk/spam folder.
Please add us to your address book to receive your reminder e-mail
with the key code to your cabin.
PLEASE
do not arrive early without permission. Extra charges will apply for
early arrivals without our knowledge. Starting at $25 per hour
CHECK-OUT
TIME IS 11:00AM. Housekeeping fees will apply for late checkouts.
Cabins
are to be left tidy. Please do not leave dirty dishes for us to
clean. If you have a dishwasher - all dirty dishes should be put in
the dishwasher and the dishwasher turned on before leaving the cabin.
Please pick up your basic trash. That's it! We'll do the rest. You do
not need to strip the beds or sweep the floors (unless you were
extremely messy, then please do so!)
KNOW
YOUR WAY: Please,
please find out before you hit the road the directions to Broken Bow,
Oklahoma. Insure you have your map, directions to your cabin and key
code. I'm sorry folks, but it just isn't our responsibility to get
you from your driveway to Broken Bow. It is our responsibility to get
you from Broken Bow to your cabin.
If
traveling in separate vehicles, please insure your guests have the
written driving directions
WE
DO NOT HAVE 911 (GPS) ADDRESSES
WE
CAN NOT GIVE YOU PHYSICAL ADDRESSES FOR CABINS WE DO NOT HAVE ANY!
(Really
we don't, we would if we could!)
A
GPS or MapQuest landmark location to get you "IN THE AREA"
is (Hwy
259N and Hwy 259A) Broken Bow, Oklahoma74728
WHAT
TO BRING: Bring
your clothes and your food. We suggest you bring outdoor towels for
your personal use. Please do not remove anything from the cabin - ie:
towels/blankets - -
Please
do not use our blankets and comforters for picnics. Please bring your
own. We hope to have everything you need in your cabin to make your
stay comfortable. We provide kitchen pots, pans, dishes &
bed/bath linen & terry.
If
your cabin has a gas BBQ grill, the propane is provided. If your
cabin has a charcoal grill, you will need to bring charcoal and
lighter fluid.
NO
SMOKING IN CABINS: No
cabins allow smoking inside. Ashtrays are provided outside for
smokers. Please be a courtesy smoker and don't flip your butts! It
cost labor to pick them up!
WE
REALLY LIKE OUR TREES! Please
do not whack or cut down trees on the owner's properties. Simply
said, they are not your trees to cut! Fines for damaging trees will
be charged to your account.
HOT
TUBS & COVERS: Please do not allow anyone in your group to walk-on, jump-on or
play-on the hot tub covers, they will break.
The condition of your hot tub cover was documented prior to your
arrival. Our hot tubs are cleaned and chemically treated after every rental.
Hot tub use is strictly at your own risk. Persons who have high blood
pressure, skin sensitivities, or who might be pregnant are strongly
urged not to use a hot tub. Hot tubs can cause your blood pressure to
rise if you have been drinking.
PEACE
& QUIET TIME IS PROMOTED: Quiet
hours begin at 11pm nightly for all cabins including State Park Cabins. If you have loud neighbors after 11pm,
please call for assistance. The cabins are not to be used for
parties.
ATV
RIDING is prohibited around the cabins or on the cabin property. Most roads
around the cabin are county roads and it is illegal to ride a vehicle
that is not properly tagged. Fines start at $250 per person and are
enforced by the Sheriffs and Game Wardens.
RV
HOOK-UPS & TENT CAMPING is
prohibited on most cabin properties due to the dead restriction of
that area. Please call for clarification before bringing a RV or
Tent. (A pup tent for kids play is OK)
SHOOTING
GUNS OR FIREWORKS is prohibited on cabin property. Frankly we don't know where you can
set-off fireworks. All land is private or government and neither will
allow fireworks. If you have a gun and want to target practice, you
can in the national forest but MUST have some sort of hunting
license. Game Wardens do not like target practice in the woods
because of the danger of accidents. Our suggestion is to leave your
guns and fireworks at home.
WILDLIFE
ENCOUNTERS: When vacationing in the forest there is a heightened probability
Guests will encounter some type of wildlife, insects or stray animals
(normally cats). Each property is professionally treated on a
scheduled basis for interior pests, but because of the natural
habitation of the forest, no refunds or compensation will be given
for any pests inside or outside of cabins. Guests may also encounter
dogs or cats at the property. These animals are the family pets of a
neighbor or a stray animal. Guests should NOT feed these animals or
permit them to enter the cabin. Guest should not allow their children
to play with, pet or feed these animals. We
are not responsible for any wildlife or animal encounters of any
kind.
Keep in mind wildlife and strays do NOT have vaccinations. I will not
pay your medical bills or attempt to capture or kill a wild animal or
stray for rabies observation/testing.
PROPERTY
AMENITIES - TELEVISION PACKAGES - INTERNET SERVICES
All
properties are privately owned, furnished and equipped by the cabin
owner. As such, Beavers Bend Lodging (BBL) cannot make any changes to
the furnishings or equipment provided by the owner. We cannot alter
television provider or subscription package, and cannot guarantee any
program or event. Internet service is available at most properties,
but BBl cannot be responsible for computer compatibility or internet
failure. No refunds or compensation will be given for internet
failure or computer incompatibility.
PROPERTY
ELECTRONIC EQUIPMENT
There
is a fee of $100 for tampering with the electronics, ie: television,
receivers, etc. equipment in the cabins. Please
do not unhook, disconnect the equipment for video games or for any
reason. Housekeeping will check the TV's, DVD's, stereo, surround sound, etc.
to insure they are in working order. Fines will be strictly enforced
to cover the cost of correcting any tampering of equipment. One cabin
can take us several hours to correct the wiring mess. Please
insure everything is in working order before you leave your cabin.
QUALITY
CONTROL & CUSTOMER SERVICE: Beavers
Bend Lodging, Inc. reserves the right to enter the rental property at
any time including during Guests stay to respond to a service call
for repairs, respond to altercations, investigate disturbances, check
occupancy, check for damage and check for pets.
MAINTENANCE
REPAIRS - SERVICE CALLS: Guests understand that Beavers Bend Lodging (BBL) cannot guarantee
against encountering problems at cabins. Please
report all non-emergency maintenance request to the office between
9am and 4pm for same day response (exception holidays). BBL will make every reasonable effort to address the issue.
Should
a repair person make a call to a cabin and find that the equipment is
in working order and the problem was due to the guest's over-site or
neglect, the charge for service will be at the guest's expense.
MINIMUM SERVICE CALL FEES START AT $45.00 and
could take several hours to respond. This includes locking yourself
out of your cabin.
Please
call us anytime with an emergency. If your non-emergency can wait
till business hours, it would greatly be appreciated.
FIREWOOD is not provided at most cabins. If you would like to purchase
firewood and have it delivered to your cabin prior to your arrival,
please let us know in advance. We
cannot reimburse you for unused wood. Please
take it home, it's yours! We really don't know if the wood is going to burn well or not &
cannot reimburse you for wood that you feel is not satisfactory. We
suggest you purchase a fire starter of some type to help your wood
burn better.
DO NOT BURN PINE IN ANY INDOOR OR OUTDOOR FIREPLACE. The high sap content of pine wood makes it dangerous. When the sap is burned, it creates tarry smoke that can coat the inside of a fireplace, causing a possible fire hazard. The charge to clean the pine from the fireplace can exceed $500.00.
CLEANING: Linens and towels are included in the cabins; daily maid service is
not included in the rental rate. We suggest you bring extra towels
for outdoor use. Please do not remove towels or linens from the
cabin.
WHAT
TO DO ON YOUR CHECK-OUT DATE: You
will be responsible for the cleaning during your stay and for leaving
the cabin in good condition at checkout. Please remember that you are
staying in a privately owned cabin; please treat it as you would want
someone to treat your home. If accommodations are left damaged or
unusually messy (such as unwashed dishes or stains on the furniture
or carpet), an additional cleaning charge will be added to your
credit card after your departure. Items in cabin found missing or
broken will be charged accordingly.
Liability
Notice: All
of our rental properties are privately owned units. All
activities involve certain inherent risks of injury up to and
including death. It is expressly understood and agreed that
neither the owner nor the management company of said premises,
shall be liable for any damages or injury to guest, guest's
guests or their family/ies or to any of their property from
whatever cause arising from the occupancy or use of the premises
by said occupants.
It
is also understood that the owner and Beavers Bend Lodging are
not responsible for any wildlife or stray animal(s) that may
enter the property. Please see additional policy concerning
Wildlife & a list of all our policies in the Guest Directory.
If
anyone neglects to follow the rules, policies and suggestions of
Beavers Bend Lodging they cannot hold us responsible for their
actions, accidents or neglect. Once your first payment is
received, it is considered a rental agreement and is considered a
legal and binding contract. |
*Privacy
Policy:
We
respect and are committed to protecting your privacy. We may collect
personally identifiable information when you visit our site. We also
automatically receive and record information on our server logs from
your browser including your IP address, cookie information and the
page(s) you visited. We will not sell your personally identifiable
information to anyone.
*Security
Policy:
Our
booking engine, SuperINN.com uses a VeriSign Extended Validation SSL
which gives Web site visitors an easy and reliable way to establish
trust online. Only SSL Certificates with Extended Validation (EV)
will trigger high security Web browsers to display a green address
bar with the name of the organization that owns the SSL Certificate
and the name of the Certificate Authority that issued it. The green
bar shows site visitors that the transaction is encrypted and the
organization has been authenticated according to the most rigorous
industry standard.
While
visiting our area stop by our store and cabin rental office.
"JANET'S
TREASURE CHEST"
(Great
Gifts & Impressive Decorations)
Antiques,
Home Decor, Collectables, Cabin Decor, Children's Treasures, Oriental
Rugs, Jewelry, Tyler Candles, Cowboy Hats, Bronze Collections, Tasty
Treats,
Souvenirs,Gifts
& Much More.
Located
8 miles north of Broken Bow on Hwy 259
1/4
mile south of the Beavers Bend Resort Park entrance.
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